Unfair Pricing & Misleading Information! I had a very unpleasant experience at Ryan’s Automotive and feel like I was taken advantage of. The day before my appointment, I called to confirm Uber inspection details, and a man named Travis told me it would take 10 minutes and cost between $25-$30 max. However, when I arrived, Travis wasn’t there, and the inspection (which only took 10 minutes) ended up costing $72.80—way more than franchise shops charge. When I questioned the price, the front desk lady claimed it took 30 minutes and brushed off my concern. I always try to support local businesses, but this felt dishonest. I won’t return or recommend them for Uber inspections. 😞
Santos I'm really sorry to hear about your experience with us. We should have verified pricing before we even started working on the car. That was definitely our bad and not our usual practice. We printed your forms from the Uber website, test drove the car, racked the car and did the full inspection, and completed the form. We took your vehicle back at 8:07AM and pulled it back up at 8:44AM. $72.80 is a half hour of our technicians time. We should have had that full conversation before we started. I tried to call you to resolve but it went to voicemail. When you have a minute please give us a call back. Thank you.
- Ryan's Automotive