Windsor Auto Repair

Thank you, Bill, for your five-star rating! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. We strive to provide top-notch service to all of our customers, and we're glad that we hit the mark with you. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for the kind words, J! We're happy to hear that you had a great experience at our shop. Ken is a valued member of our team, and we're glad he provided excellent service. We always aim to be transparent and prioritize the long-term reliability of your vehicle. We appreciate your recommendation and look forward to serving you and your friend in the future.

Thank you, Michele, for sharing your positive experience with us! We're thrilled that we could help get your Scion back on the road. Our team always strives to provide top-notch service, and we're glad you appreciated the extra mile we went with the full inspection. If there's anything else we can do for you, please don't hesitate to reach out.

You know what Eric, your old battery couldn't hold a charge, we tried. We had it on the charger for a full day after it was towed in to our shop. This is clearly really upsetting you. Why don't you bring back the Interstate Battery we put in your truck. We'll refund your money for the battery and give you back your original. We don't charge to install batteries. We sold you a battery for $213.97 (two dollars less than what you could buy the same battery for from Interstate directly). Please come in today so we can get this sorted out.

Eric, that's not fair. Usually we invite constructive feedback, but your claim that we somehow lied or gave you false information is simply not true! Here's the documented series of events. Ken received verbal authorization from Eric on the following job(s): Multi-Point Reliability Inspection (Visual/ Electronic) - $.00 and Inspect NO START. NO CRANK. - $72.80 8/15/2023 04:15 PM Ryan shared estimate via SMS to (XXXXXX) 8/16/2023 01:57 PM Ryan shared estimate via email to (XXXXXX) 8/16/2023 01:56 PM Eric viewed their estimate 8/16/2023 02:22 PM Ryan Hicks received verbal authorization from ERIC on the following job(s): Battery (Remove & Replace) - $263.40 and Key & Reprogram - $267.80 8/21/2023 02:44 PM Your vehicle sat here for over week. We called, texted, emailed multiple times to either get authroization or decline. Finally after threat of storage fee, you reluctantly came to the shop, in person, and authorized. Then when you came to pick up you made a huge scene in our office calling the service manager and owner all the ugly names and foul language in front of other customers. Your claim was that our original estimate was $400. You and I both know that's a bunch of bologna. Look, I'm sorry you're having some tough personal problems, which you disclosed, but we're not the one to take your frustrations out on. We fixed the truck! We fixed the truck for a more than fair price that was agreed upon! AND we fixed the truck with a quick turn around time (once we had authorization). We are here to help and take of people's vehicles. I'm sorry you weren't able to see that.

Thank you for the wonderful review, Sarah! We are thrilled to hear that Ken, Cheri, and our team provided you with excellent customer service. We always strive to be friendly and helpful, and we're glad we could accommodate your last-minute oil change. If you need any further assistance, please don't hesitate to reach out.

Thank you, Pat! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide fast and reliable service while ensuring that our customers only receive what they need. We're glad you appreciated the extra touch of a clean car. Come back anytime!

Thank you, Elizabeth! We appreciate your recommendation and kind words. It's delightful to know that you enjoyed our friendly service, competitive pricing, and superior customer experience. We look forward to serving you again!

Thank you so much for your kind words! We are so glad we were able to replace the brake light bulb in your RAV4. We take pride in providing our customers with excellent service, and it is always rewarding to hear that we have exceeded your expectations. We are especially happy to hear that you found our staff to be friendly and helpful. We believe that our team is one of our greatest assets, and we are always working to train and develop our staff to provide the best possible service to our customers. We also appreciate your feedback about our prices. We strive to offer our customers competitive prices without sacrificing quality. We are glad to hear that you found our prices to be reasonable. Thank you again for your business! We hope to see you again soon.

Thank you, Lindz! We're thrilled to hear that you had an amazing experience with us. Providing thorough and excellent service is what we strive for and we're glad it shone through in your visit. We look forward to serving you again soon!