Windsor Auto Repair

Eric, that's not fair. Usually we invite constructive feedback, but your claim that we somehow lied or gave you false information is simply not true! Here's the documented series of events. Ken received verbal authorization from Eric on the following job(s): Multi-Point Reliability Inspection (Visual/ Electronic) - $.00 and Inspect NO START. NO CRANK. - $72.80 8/15/2023 04:15 PM Ryan shared estimate via SMS to (XXXXXX) 8/16/2023 01:57 PM Ryan shared estimate via email to (XXXXXX) 8/16/2023 01:56 PM Eric viewed their estimate 8/16/2023 02:22 PM Ryan Hicks received verbal authorization from ERIC on the following job(s): Battery (Remove & Replace) - $263.40 and Key & Reprogram - $267.80 8/21/2023 02:44 PM Your vehicle sat here for over week. We called, texted, emailed multiple times to either get authroization or decline. Finally after threat of storage fee, you reluctantly came to the shop, in person, and authorized. Then when you came to pick up you made a huge scene in our office calling the service manager and owner all the ugly names and foul language in front of other customers. Your claim was that our original estimate was $400. You and I both know that's a bunch of bologna. Look, I'm sorry you're having some tough personal problems, which you disclosed, but we're not the one to take your frustrations out on. We fixed the truck! We fixed the truck for a more than fair price that was agreed upon! AND we fixed the truck with a quick turn around time (once we had authorization). We are here to help and take of people's vehicles. I'm sorry you weren't able to see that.

Thank you for the wonderful review, Sarah! We are thrilled to hear that Ken, Cheri, and our team provided you with excellent customer service. We always strive to be friendly and helpful, and we're glad we could accommodate your last-minute oil change. If you need any further assistance, please don't hesitate to reach out.

Thank you, Pat! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide fast and reliable service while ensuring that our customers only receive what they need. We're glad you appreciated the extra touch of a clean car. Come back anytime!

Thank you, Elizabeth! We appreciate your recommendation and kind words. It's delightful to know that you enjoyed our friendly service, competitive pricing, and superior customer experience. We look forward to serving you again!

Thank you so much for your kind words! We are so glad we were able to replace the brake light bulb in your RAV4. We take pride in providing our customers with excellent service, and it is always rewarding to hear that we have exceeded your expectations. We are especially happy to hear that you found our staff to be friendly and helpful. We believe that our team is one of our greatest assets, and we are always working to train and develop our staff to provide the best possible service to our customers. We also appreciate your feedback about our prices. We strive to offer our customers competitive prices without sacrificing quality. We are glad to hear that you found our prices to be reasonable. Thank you again for your business! We hope to see you again soon.

Thank you, Lindz! We're thrilled to hear that you had an amazing experience with us. Providing thorough and excellent service is what we strive for and we're glad it shone through in your visit. We look forward to serving you again soon!

Thank you Russell for the 5-star recommendation! We're delighted to hear that you were impressed with our quick and friendly service. We take pride in providing knowledgeable assistance to our customers. Should you require any further assistance or recommendations, don't hesitate to reach out.

Thank you so much for your wonderful review! We are so glad to hear that you had a great experience with our team. I'm happy we were able to fix the hood latch on your Mercedes quickly. We take pride in providing our customers with excellent service, and it is always rewarding to hear that we have exceeded your expectations. We appreciate your taking the time to leave us feedback. Your comments will help us continue to improve our services and provide even better experiences for our customers in the future.

Thank you, Nick, for your exceptional review! We're delighted to hear that your experience with us was personable, professional, and thorough. Providing honest and outstanding service is our top priority. Your kind words are greatly appreciated, and we look forward to serving you again in the future!

Thank you, Larry! We couldn't be happier reading about your experience. Knowing that we put your mind at ease makes all our efforts worth it. Happy driving!