Horrible.. went online to look for a near by mechanic and found this place. Had Good reviews. And so I made an appointment on their website. Later called to confirm my appointment and they could not find it. So set one up over the phone (which was fine but not the first time I heard of lost appointments).. Day came and brought my car in for rear break change and a "free" oil change. Total was around 600+. Everything seemed fine until I went home, where I found a scratch on newly bought Wheels. Called and they said they take a look at it. Get to the shop and right away THE OWNER denies ever scratching them. I told them I had no scratches prier. I told him they had scratched it on the wood beam they parked my car by. He said he'll look at the surveillance footage. And of course he sees one of his guys parking there and scratching my wheel while backing in parking. Then I was asked what I would like from them, to which I replied, just fix my wheel. He said ok, that his wife will call me the next day. Never happened. I called 3 days later. Said to send them pics and proof of purchase to see how they can "Take care of me". this was half a year ago, with no phone call no nothing from them. Today i take my car for a tire rotation and a different place to find out that one of my wheels is missing a rear HUBCENTRIC RING! what??? never go back there again. Over priced for mediocre service.
Ibrahim, I'm sorry to hear about your experience. We did scuff your wheel. We do our very best to give top level service, but sometimes mistakes happen. Once we found out what happened we buffed out the scuff to your satisfaction. A few days later when you spoke to Cheri we asked for your receipt or any information on the size/ style/ brand of wheel so we could replace. That offer still stands. We should have followed up after not hearing from you. Not to make excuses, but during that time we were in the thick of fires, it was raining ash, and we were trying to navigate homeschooling, so staff support was limited. Again, this is no excuse. You are our customer and no matter the outside circumstances we should have provided the highest level of customer service. As for the hubcentric ring, the spacer ring that aligns lug nuts to aftermarket wheels, I can't speak to that. I can tell you we put parts back on cars that come off. I can tell you all lug nuts where tight and secure. There's a lot of possibilities as to how/ when/ why. We saw you in October so I'm a little hazy on details. I just called you and left a voicemail, we would really like the opportunity to make it right. Please call us back, we hope to hear from you soon.
- Ryan's Automotive